Press Releases

6/11/2013	Transcom incorpora a Aspect en su proceso de planificación del workforce
6/6/2013	Aspect Software nombra a Guido de Koning vicepresidente de Capital Humano
4/8/2013	¿Por teléfono, chat, Twitter…? Aumenta el número de canales pero no mejora la relación con el cliente
4/1/2013	Aspect estrena imagen
3/25/2013	‘Co-op Financial Services’ reduce 100 horas al mes el proceso de recobro gracias a Aspect
3/6/2013	Aspect anuncia una alianza estratégica con GPN Telecom
2/27/2013	Aspect nombra a David Herzog vicepresidente de la división de ‘Servicios Profesionales’
2/6/2013	Aspect anuncia una alianza estratégica con ‘eg’, compañía líder en optimización del Back Office
1/15/2013	Aspect nombra a Frank Smith vicepresidente y responsable de informática y sistemas (CIO)
1/9/2013	La herramienta ‘Aspect Social’ permite a los Contact Center gestionar las redes sociales
12/14/2012	Aspect ayuda a Experian a incorporar datos personalizados e información práctica a los escritorios del Contact Center
12/3/2012	Aspect nombra a Bryan Sheppeck vicepresidente mundial de ventas
10/30/2012	Aspect facilita el desarrollo de agentes virtuales en el contact center con el nuevo lanzamiento de Workforce Management 7
10/25/2012	Cellular One mejora sus procesos de negocio globales combinando el poder de la interacción unificada con las soluciones de Workforce Optimization de Aspect
10/4/2012	Aspect Software nombra a Jim Freeze Vicepresidente y Director de Marketing
10/4/2012	Aspect Software nombra a Mihir Shah Vicepresidente de Desarrollo Corporativo
9/24/2012	Aspect Software acelera su transformación y crecimiento nombrando nuevos directores generales para liderar sus unidades de negocio
9/20/2012	Aspect Software llega a un acuerdo comercial estratégico DDM Consulting
9/14/2012	Aspect asume los retos de la atención al cliente multicanal y social con la extensión de la plataforma Unified IP 7
9/10/2012	Aspect y Solint Lanzan para toda Sudamérica la Solución en la Nube más Sólida del Mercado y 100% on Demand (Latin America)
8/3/2012	El colombiano Pedro Cano asume la Vicepresidencia Regional para la región Andina y Caribe de Aspect (Latin America)
8/2/2012	Aspect nombra a Stewart Bloom Nuevo CEO
8/1/2012	Innovation Technology Group (ITG), nuevo socio de canal de Aspect
7/24/2012	Aspect nombra a Bob Krakauer nuevo Director Financiero
6/21/2012	Aspect lanza una plataforma de aplicaciones para el contacto del cliente de próxima generación
6/21/2012	Pablo Rubio, nuevo Vicepresidente Regional para México y Centro América (Latin America)
6/6/2012	Aspect nombra a Mohamad Ali como CEO de su nueva división de Workforce Optimization
5/28/2012	Interactivo Contact Center implementa plataforma para consumidores 2.0 (Latin America)
5/22/2012	Aspect da la bienvenida a Beltel como primer socio ruso
5/8/2012	Aspect anuncia una alianza estratégica con Nexct
4/30/2012	La mayor frustración del consumidor con su banco o compañía de seguros reside en el contact center
4/22/2012	Aspect desarrolla una aplicación para tablet para ofrecer conectividad móvil a los propietarios de un Mazda
4/16/2012	Aspect reconocido en los Premios Webby
4/4/2012	Aspect llega a un acuerdo con Unima 2000 S.A.
3/28/2012	Aspect alcanza un acuerdo comercial con Comarch
3/21/2012	Aspect firma un acuerdo de colaboración con CCT
3/14/2012	Aspect se asocia con Nexidia para ofrecer Speech Analytics dentro de sus soluciones de comunicaciones unificadas
3/5/2012	Aspect obtiene la mejor puntuación en satisfacción del cliente en el informe de Contact Center de la consultora DMG
3/1/2012	Aspect implementa comunicaciones unificadas en el Contact Center multicanal de Golfbreaks.com
2/24/2012	Aspect se asocia con Dell para ofrecer soluciones de Comunicaciones Unificadas
2/13/2012	Aspect llega a un acuerdo con 2e2 para comercializar soluciones de Colaboración y Comunicaciones Unificadas
1/23/2012	Miercom reconoce la alta disponibilidad del sistema Aspect Unified IP
12/14/2011	El conector CRM de Aspect Unified IP ya se integra con las principales aplicaciones empresariales de CRM
11/29/2011	Aspect muestra cómo aprovechar la tecnología en la gestión de cobranza en los Centros de Contacto (Latin America)
11/9/2011	Aspect invierte fuertemente en América Latina, organiza roadshows de relanzamiento de la Marca y presenta el nuevo equipo Ejecutivo en Colombia y la región (Latin America)
10/20/2011	Aspect invierte fuertemente en América Latina, organiza roadshows de relanzamiento de la Marca y presenta el nuevo equipo Ejecutivo en la región (Latin America)
10/3/2011	Aspect vuelve a ser una de las compañías de software más importantes por sexto año consecutivo
9/30/2011	Aspect ofrece una transformación de la experiencia del cliente a través de innovaciones tecnológicas (Latin America)
8/30/2011	Aspect Leads Outbound Dialer Systems Market in North American Contact Center Systems Market According to Frost & Sullivan
8/15/2011	Aspect Brings Social Media into the Contact Center
7/25/2011	Aspect Finaliza la Adquisición de Corsidian que se Había Anunciado Previamente
7/20/2011	Aspect Positioned in the Leaders Quadrant of the 2011 Magic Quadrant for Contact Center Infrastructure Worldwide
7/4/2011	ASPECT líder mundial en software para plataformas de comunicación (Latin America)
5/17/2011	Aspect y Microsoft promueven simposio online sobre Atención al cliente en el mundo del Consumidor 2.0 (Latin America)
4/4/2011	Aspect Announces Definitive Agreement to Acquire Channel Partner Corsidian
3/29/2011	Aspect Customer British Gas Lights Up 2011 Gartner & 1to1 CRM Excellence Awards with Two High Honors
3/28/2011	Aspect to Speak on Next Generation of Customer Contact and Host Customer Experience Roundtable at Gartner Customer 360 Summit 2011
3/15/2011	Aspect Recognized as Service Leader by CRM Magazine for Workforce Optimization Suite
3/15/2011	Aspect logra la convergencia del Cliente 2.0 con la Empresa 2.0 en el marco del 2nd Global Contact Forum 2011 en México (Latin America)
3/7/2011	Aspect Recognized by Frost & Sullivan as Outbound Contact Market Leader
3/4/2011	Aspect y Empirix unen sus esfuerzos y presentan soluciones únicas para el mercado de centros de contacto en México (Latin America)
2/28/2011	Aspect Announces Platinum Sponsorship of Enterprise Connect 2011
1/20/2011	Aspect reúne a sus clientes en Chile para reflexionar sobre la Nueva Generación de Contact Centers (Latin America)
1/11/2011	Aspect Delivers Next-Generation Customer Contact with Launch of Aspect Unified IP 7 Platform
12/21/2010	Aspect to Deliver Small- to Mid-Size Turnkey Contact Center Product Built for Microsoft Lync
12/3/2010	Aspect Expands European Operations into Ireland
11/18/2010	Aspect Rolls Out Large-Scale, Global Microsoft Lync Server 2010 Deployment
11/17/2010	Aspect Contact Center Solutions Will Help Companies Take Full Advantage of Microsoft Lync Capabilities
10/21/2010	Aspect Enhances Workforce Optimization Offering with Latest Performance Management Release
10/14/2010	MedcoEnergi Selects Aspect to Deploy Microsoft Unified Communications Solution to Streamline Costs and Enhance Productivity
10/12/2010	Oracle University Awards 2010 Partner of the Year and Instructor of the Year Awards to Quilogy Services
9/30/2010	Aspect Ranked Among World's 100 Largest Software Companies for Fifth Consecutive Year on Software Magazine's Software 500 List
9/21/2010	Aspect Wins 2010 PilotHouse Award as Top IP Contact Center Solutions Provider among Market Leaders
9/14/2010	Pinnacle Security Wins Speech Technology 2010 Implementation Award with Aspect Solution
8/18/2010	Westlake Financial Services Upgrading to Aspect Unified IP Contact Center Platform
7/15/2010	Aspect Selected as Finalist for 2010 Microsoft Partner Awards
7/7/2010	Aspect Helps Renew Face of Greater St. Louis Area Council, Boy Scouts of America, with "Web 2.0" Website Design and Development Supported by Microsoft SharePoint Server 2010
6/29/2010	Aspect Awarded Contact Center Applications Vendor of the Year in Asia Pacific by Frost & Sullivan
6/21/2010	Aspect Named an Agent Performance Management 'Hot Vendor' in 2010 Value Index by Ventana Research
6/17/2010	Aspect Named Finalist in 2010 American Business Awards for Information Technology Department of the Year
6/2/2010	Aspect Realigns Leadership for Next Phase of Growth
5/19/2010	Aspect Joins Newly Launched Unified Communications Interoperability Forum
5/17/2010	Aspect Garners NASSCOM 'Innovation' Honour
5/13/2010	Aspect Hosts Collaboration in the 2.0 Enterprise, a Live Event in UCWorld.com
4/29/2010	Aspect Announces General Availability of Version 7.3 of its Workforce Management Offering
4/26/2010	Aspect Announces General Availability of Aspect Unified IP 6.6 Enhanced
3/31/2010	Aspect Customer Looks to Improve Customer Experience with Quality Management in the Contact Center
3/23/2010	Aspect Marks Two-Year Anniversary of Global Strategic Alliance and Equity Investment with Microsoft
3/18/2010	Aspect Celebrates One Year Phone-Free with Microsoft Office Communications Server
3/10/2010	Aspect Positioned in the Leaders Quadrant for 2010 Magic Quadrant for Contact Center Infrastructure Worldwide
3/2/2010	Aspect Selected by Banco Walmart to Achieve Increased Collections Efficiency and Agent Productivity
1/26/2010	Aspect Sponsors Benchmark Study of Voice Self-Service in Achieving 2010 Goals
1/21/2010	Aspect Customer, American Century Investments, Wins Contact Center Leadership Award from Ventana Research
1/20/2010	Aspect Statement on the Avaya/Nortel Roadmap Announcement
1/12/2010	Aspect Announces Acquisition of Quilogy, Inc.
1/5/2010	Aspect Wins Two Prestigious Frost & Sullivan Awards in India
12/16/2009	Aspect Support Leverages Unified Communications to Improve Customer Satisfaction and Lower Hold Time by 76 Percent
12/3/2009	Aspect Unified Communications Deployment Wins 2009 InfoWorld 100 Honors for Industry's Top IT Projects
11/12/2009	Aspect Delivers New IT-Ready Quality Management Capabilities in Productive Workforce UC Application
11/4/2009	Aspect Names New Executive Leadership to Drive Company’s Unified Communications Strategy
11/3/2009	Aspect Wins Nemertes PilotHouse Award as the Leading IP Contact Center Vendor in Customer Survey
10/6/2009	Aspect Honored on InformationWeek 500 for Its Global Unified Communications Rollout
9/30/2009	Aspect Announces New Release of PerformanceEdge eLearning Capability with Integration to Aspect Unified IP Platform Product
9/29/2009	Aspect Unified Communications Applications for the Contact Center Leverage VMware
9/24/2009	Aspect Hosts UC World Live Day to Bring Unified Communications Professionals Together
9/22/2009	Aspect Completes Internal Global Deployment of Microsoft Unified Communications Technology
9/15/2009	PELORUS Group Names Aspect as the Leader in the Global Workforce Management Market
9/1/2009	Aspect Leads North American Workforce Management Market According to Frost & Sullivan
8/19/2009	Aspect Receives Highest Reporting Score in Datamonitor Decision Matrix of Analytics Vendors
7/23/2009	Prime Teleconnect Selects Aspect's Unified Communications Application to Offer Customers World Class Contact Center Services
7/9/2009	Aspect Appoints Mike Sheridan Executive Vice President of Worldwide Sales
7/8/2009	Aspect Leads Global Outbound Contact Center Market
6/30/2009	Aspect Strengthens Customer-Company Interactions with New Unified Communications Capabilities
6/25/2009	Aspect Chief Financial Officer Wins 2009 CFO of the Year Award
6/16/2009	Aspect Training Program Pilot Helps SIRIUS XM Radio Improve Sales, Performance and Customer Satisfaction
6/11/2009	Aspect Customer Wins 1to1 Customer Champion Honors
5/28/2009	Aspect Leads North American Outbound Market in Frost & Sullivan Report
5/6/2009	Aspect Customer Wins 2009 Workforce Management Professional of the Year Award
5/5/2009	Aspect Honored by CRM Magazine as Industry Leader
3/30/2009	Aspect Marks One-Year Anniversary of Global Strategic Alliance and Equity Investment With Microsoft
3/12/2009	Aspect Contact Center Satisfaction Index Caribbean and Latin America: Customer Satisfaction Directly Linked to Future Business
3/3/2009	Aspect Successfully Deploys Microsoft Office Communications Server 2007 R2 at Corporate Headquarters
2/26/2009	Aspect Ranked on Training Magazine's 2009 Training Top 125 List
2/17/2009	Aspect Successfully Completes Microsoft UC Program
2/12/2009	Aspect Delivers Unified Communications Solutions with Comprehensive Applications and Services Portfolio
1/30/2009	Aspect Supports Virtual Launch of Microsoft Office Communications Server 2007 Release 2 with Platinum Sponsorship
1/7/2009	Aspect Acquires Assets of Applied Information Management Limited
1/6/2009	Aspect Honored Twice by the Society for Technical Communication
	Aspect obtiene una vez más la primera posición del ranking global de fabricantes de soluciones de Workforce Management

Press Releases

Resumen de productos

Aplicaciones de contacto con el cliente

Optimización de plantilla

Contacto con el cliente unificado: IP unificado

Resumen de servicios

Servicios empresariales

Servicios de contacto de última generación para el cliente

Servicios empresariales

Especialización por sector

Resumen de soluciones

Soluciones ampliadas para centros de contacto

Back-office

Servicio al cliente Web

Folleto

Hojas de datos

Estudio de caso

Informe técnico

Multimedia