 Human Resources Information System (HRIS) Link
|
| 
 | The HRIS Link allows for quick and cost effective ways to integrate Aspect Workforce Management with Human Resource Information Systems (HR, Payroll and CRM systems). |
Aspect Compliance System
|
| 
| Aspect Compliance System establishes a complete and automated process for tracking schedule occurrences (Late & Absences). Based on configurable business rules the system determines ratings, warnings, disciplinary actions and more. |
Viewpoint- Standards in the Contact Center: Why You Should Care
|
| 
| This Viewpoint highlights the value that open standards-based applications can bring to the contact center and why you should be demanding them from vendors. |
Making the Back Office Pay
|
| 
| Measuring and increasing productivity while reducing costs. |
From Workforce Management to Workforce Productivity
|
| 
| This white paper explains the concept of workforce productivity and the technologies that support it, and it offers advice for selecting workforce productivity technology and for choosing a vendor who can supply it. |
Insight On: Performance Management: Tools that Drive Action, Not Just Reports
|
| 
| This paper shows that contact centers need tools that drive action, instead of just reporting on results. Advanced performance management applications enable a structured process through which a company can take steps to improve performance vs key metrics |
Contact Center Intelligence
|
| 
| Contact center managers, more than ever, have to maximize their agents’ performance and improve their operations. This white paper talks to how they can meet these elevated expectations. |
Moving from Zero to 90 in 60 Seconds
|
| 
| This white paper explains the elements of performance optimization, and outlines how your contact center can use technology to increase agent efficiency and productivity, and positively impact your company’s bottom line. |
Optimización de los Servicios Profesionales de Customer Contact Analytics de Aspect
|
| 
| La Optimización de Analíticas de Contacto de Aspect, le puede ayudar a madurar la información de su negocio y convertirla en conocimiento accionable que ayude a que su centro de contacto sea efectivo y productivo. |
Aspect Quality Management
|
| 
| Aspect Quality Management offers essential call logging (full-time recording), speech analytics, quality monitoring and agent coaching capabilities that help improve the quality of your customer interactions. |
Aspect Quality Management Helps Manage Sensitive Customer Data
|
| 
| Aspect Quality Management helps promote compliance with the PCI DSS requirements by securely recording, storing, and replaying customer interactions while at the same time improving the quality of those interactions. |
Aspect Contact
|
| 
| Aspect Contact es una solución multimedia para Centros de Contacto pequeños, medianos y para aquellas oficinas que brindan servicio a empleados y a clientes para ayudar maximizar la instalación de Microsoft Lync. |
5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace White Paper
|
| 
| This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. |
Aspect Quality Management Speech Analytics
|
| 
| Aspect Quality Management offers integrated speech analytics enabling organizations to tap into their most underutilized and valuable asset – the voice of the customer. |
NorthShore University HealthSystem Case Study
|
| 
| This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market. |
Soluciones de Centro de Contacto para Empresas Centradas en Microsoft
|
| 
| Aspect ofrece soluciones para el call center, aprovechando su alianza estratégica con Microsoft, para sacar partido de plataformas como Lync, SharePoint o Dynamics CRM y ayudar a las empresas a atraer clientes y empleados de manera rentable y productiva. |
CommunityOne from Aspect
|
| 
| This data sheet discusses CommunityOne from Aspect, a CRM solution that is a single relationship platform ideal for a wide variety of campus departments. |
Four Reasons Why… Proactive Care Means Customer Loyalty
|
| 
| This white paper discusses four reasons why proactive customer care makes good business sense, along with some basic tips on how to start a proactive customer care campaign. |
Unified Command and Control - Real-Time Reporting for Aspect Unified IP Advance List Management Contributor
|
| 
| The Aspect Unified IP - Advanced List Management Real-Time Contributor for Unified Command and Control Real-Time Reporting provides a comprehensive and feature rich view for outbound dialing operations. |
Aspect Unified IP - Essentials
|
| 
| Aspect Unified IP Essentials provides innovative integrations; transforming your corporate website into a Customer Contact Portal! Embedded value-add features enrich your customer's experience and differentiates you from the competition. |
Aspect Social Media Channel Integration Offering
|
| 
| This offering allows customers to bring the social dialogue into the contact center and apply Aspect’s sophisticated workflow rules, call center performance analytics, and workforce optimization capabilities to social media-based communications. |
Aspect Unified IP IVR Essentials
|
| 
| The Aspect Unified IP IVR Essentials allows for quick and cost effective methods to launch a variety of commonly used IVR applications built to lessen the impact on contact center staff. |
Aspect Unified IP SMS Hub
|
| 
| Aspect Unified IP SMS Hub allows your customers to SMS or Text their questions directly to your agents for immediate response. |
Aspect Workforce Management - Virtual Schedule Attendant
|
| 
| The Virtual Schedule Attendant provides the ability for employees to dial into the contact center to alert administrative and management staff of schedule affecting changes. |
Aspect Data Exchange System
|
| 
| Whether it is Inbound, Outbound, chat or email; Aspect captures detailed information providing the ability to track and measure key indicators to meet objectives. With this level of detail comes increased complexity to report, extract and utilize data. |
Aspect Notify
|
| 
| Aspect Notify provides the ability to be notified by email about critical issues in the contact center and flexible business rule-based notifications allow for quick reaction to ever changing environments. |
Aspect Unified IP for Unified Command and Control Reporting
|
| 
| The Aspect Unified IP Contributor for Unified Command and Control - Reporting (DataMart) provides Aspect customers a comprehensive and feature rich view into their Inbound and Outbound operations including data from Advanced List Management. |
Ping An Insurance (Group) Case Study
|
| 
| This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP. |
Aspect de un Vistazo
|
| 
| Este documento ofrece una breve visión general de Aspecto e incluye información sobre su visión, liderazgo, proposición de valor, estrategia y diferenciación. |
Aspect Professional Services
|
| 
| Aspect Professional Services transforms contact center systems into high performing, next-generation customer contact solutions that increase enterprise-wide business value. |
