 British Gas - Aspect Unified IP Case Study
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 | This case study demonstrates how British Gas implemented a customer contact solution that supported call blending, outbound campaign management and natural language speech recognition to support company initiatives. |
Siemens Case Study
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| This Siemens case study demonstrates how the organization has increased customer satisfaction and brand loyalty, as well as reduced costs with Aspect Unified IP and Seamless Customer Service. |
NorthShore University HealthSystem Case Study
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| This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market. |
British Gas Services
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| This British Gas Services case study summarizes how Aspect workforce optimisation capabilities helped the utility build an integrated resource strategy, leading to more efficient workforce planning, better employee schedule adherence and reduced costs. |
Homeward Residential Case Study
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| La empresa de servicios hipotecarios Homeward Residential ha resuelto los problemas de disparidad entre sus centros de llamadas. Con la plataforma unificada de Aspect ha reducido los costes, ha mejorado la productividad y hace previsiones más precisas. |
Financial Service Company Case Study
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| See how Aspect® Workforce Management helps financial service companies improve efficiency and save agent work hours. |
Foschini Group
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| This Foschini Group case study describes how a campaign management solution from Aspect helped the retailer enhance agent productivity and optimise contact centre efficiency by boosting right-party contacts. |
Transcom
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| This Transcom case study presents the highlights of how Aspect workforce management capabilities helped a leading customer contact outsourcer address planning, forecasting, and scheduling challenges for 20,000 agents and back-office employees. |
US Airways
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| This US Airways case study provides detail on how Aspect helped the airline balance costs and service levels in a dynamic environment. |
Helm Bank Case Study
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| This Helm Bank case study demonstrates how the financial organization has significantly increased sales and productivity with Aspect Unified IP. |
IT Client Services Help Desk Case Study
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| Case study demonstrating the value Aspect Contact has on Help Desk productivity and efficiency. |
Hilton Worldwide Reservations
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| This Hilton case study provides detail on how Aspect's workforce management solutions helped enable Hilton Worldwide Reservations to accurately plan, manage and optimize staffing resources. |
International Cruise & Excursions, Inc.
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| This International Cruise & Excursions, Inc. case study describes how Aspect workforce management capabilities helped the company more accurately forecast contact center resource levels required on an intraday basis, and save $2.5 million annually. |
VIPdesk
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| This VIPdesk case study presents an overview of the company's enhanced workforce management capabilities from Aspect, and how the solution improved agents' productivity and increased their job satisfaction. |
American Century Investments
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| This case study details how American Century Investments implemented Aspect workforce management capabilities, and achieved strong ROI including improved service levels, and increased answer rates and average speed of answer. |
Charter Communications
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| This Charter Communications case study discusses how the company achieved great results with the help of Aspect Professional Services and Aspect's workforce management capabilities. |
Loop Customer Management
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| This Loop Customer Management case study provides detail on the company has experienced significant ROI with Aspect's solutions. |
Microsoft Lync Server 2010 Customer Solution Case Study
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| Aspect helps customer-centric organizations deliver a next-generation customer experience through software solutions that exploit enterprise communications and collaboration platforms. |
Adventity
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| This Adventity case study provides detail on how they, with the help of Aspect's solutions, leveraged text, internet and outbound calling for improved service and sales. |
Klant Contact Services
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| This Klant Contact Services case study provides detail on how the company enhanced planning, forecasting and scheduling processes with Aspect's workforce optimization capabilities. |
Telexpress Corporation
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| This Telexpress Corp case study provides detail on how Aspect has assisted with Taiwan’s leading outsourcing provider in expansions to Greater China.
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Royal Mail Group
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| This Royal Mail Group case study provides detail on how Aspect delivered voice portals that allowed customers to track the status of letters and packets. |
Sharekhan Limited
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| This Sharekhan Limited case study provides detail on how Aspect helped Sharekhan focus on growth by enhancing customer services and solving day-to-day issues. |
InfoVision Group
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| This InfoVision Group case study provides detail on how the company’s call handling has improved drastically, which has positively impacted agent productivity, since implementing Aspect Unified IP. |
Oceans Connect
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| This Oceans Connect case study provides detail on how Aspect Unified IP enabled this leading contact centre outsourcer to better serve its clients. |
Alaska Airlines
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| This Alaska Airlines case study discusses how the company used Aspect's workforce management and an at-home agent program to improve productivity and customer service. |
Ping An Insurance (Group) Case Study
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| This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP. |
George Warren Brown School Case Study
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| This case study describes how the George Warren Brown School deployed Microsoft Dynamics CRM, customized the solution and gained the flexibility and ease-of-use that they needed to establish a central source of constituent information and ensure adoption. |
Aspect Success Story - Aspect Workforce Management Enables Insurance Company to Improve Adherence and Availability Goals for Agents
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| Aspect success story discusses how Aspect Workforce Management immediately demonstrates a positive impact in an insurance company's contact center. |
Lockheed Martin
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| This Lockheed Martin case study describes how this government contractor cut travel and conferencing costs, improved workforce mobility, and eased development and IT management with a unified communications solution from Aspect.
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