 NorthShore University HealthSystem Case Study
|
| 
 | This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market. |
Ping An Insurance (Group) Case Study
|
| 
| This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP. |
British Gas - Aspect Unified IP Case Study
|
| 
| This case study demonstrates how British Gas implemented a customer contact solution that supported call blending, outbound campaign management and natural language speech recognition to support company initiatives. |
Lockheed Martin
|
| 
| This Lockheed Martin case study describes how this government contractor cut travel and conferencing costs, improved workforce mobility, and eased development and IT management with a unified communications solution from Aspect.
|
State of Arkansas
|
| 
| This State of Arkansas case study profiles how an Aspect solution combined Microsoft UC and collaboration capabilities and Aspect Professional Services for fast, seamless implementation, improved workforce mobility, and easier development and management. |
Client Services Case Study
|
| 
| This case study presents how the company tripled productivity of its collections operations with Streamlined Collections application for customer contact. Aspect Unified IP and Advanced List Management improve contact and regulatory compliance. |
Stefanini TechTeam Case Study
|
| 
| Este estudio de caso de Stefanini TechTeam detalla cómo la compañía ha aumentado considerablemente la flexibilidad, ha reducido el tiempo de preparación de los agentes de días a minutos y ha ahorrado en costes de licencias con Aspect Unified IP. |
HarborOne Case Study
|
| 
| This HarborOne case study discusses how the company has experienced significant cost savings by replacing its legacy data lines with SIP trunking, as well as with travel costs by using Microsoft Lync and Aspect video for web conferencing capabilities. |
CNA Surety
|
| 
| This CNA Surety case study provides detail on how the company improved overall performance and enhanced customer interactions with Aspect's Productive Workforce.
|
I-Direct Broker Case Study
|
| 
| This I-Direct Broker case study provides detail on how the company has increased efficiency, lowered operational costs in managing inbound and outbound customer service and collections, and handles new customer calls with Aspect Unified IP. |
Global Card Caso de Éxito
|
| 
| Las soluciones de Aspect mejoran los procesos de cobranza y de servicio al cliente de la empresa |
STD Multiopción
|
|
| Aspect® Unified IP® ayuda a CXG CORPORACIÓN CAIXAGALICIA, una compañía de servicios financieros, a beneficiarse del uso de agentes SIP y elevar los ingresos del centro de contacto un 60%. |
Legis Colombia
|
| 
| Este estudio de caso ofrece Legis Colombia información sobre cómo Aspect Unified IP le permite a este proveedor de documento legal para ofrecer nuevos servicios de outsourcing. |
Aspect Historia de Éxito - Servicio de Telefonía Celular
|
| 
| Esta historia de éxito se explica cómo una compañía de teléfonos celulares aumenta la productividad del centro de contacto con el 150 por ciento con Aspect EnsemblePro. |
Historia de Éxito de una Compañía Eléctrica
|
| 
| Esta historia habla de cómo el éxito de una compañía de servicios eléctricos utilizan Aspect Unified IP para mejorar el servicio al cliente, reducir costes y gestionar los procesos de cobranza. |
Aspect Historia de Éxito - Visión Total del Centro de Contacto Impulsa la Productividad y la Efectividad
|
| 
| Esta historia de éxito se explica cómo Aspect® Conversations™ Predictive Dialer mejora las iniciativas de recogida y de telemarketing para una compañía de tarjetas de crédito cada vez mayor. |
Alaska Airlines
|
|
| This Alaska Airlines case study discusses how the company used Aspect's workforce management and an at-home agent program to improve productivity and customer service. |
020-EPOS
|
|
| Aspect Unified IP is helping 020-EPOS to manage outbound and customer lifecycle management strategies. |
HomeShop18
|
|
| This case study describes how the HomeShop 18 home shopping network increased sales and productivity with Aspect's Blended Interaction unified communications application for the contact center. |
Wellmont Health System
|
|
| This Wellmont Health System case study highlights how Aspect implemented a Microsoft SharePoint-based portal, providing a framework that delivered increased patient safety and care, and provider satisfaction. |
Nebraska Department of Education
|
|
| This Nebraska Department of Education case study details how Aspect created a website, including a web-based reporting system, to provide an online assessment solution for over 1,200 schools that saves time, labor and costs, and meets federal mandates. |
HCL BPO
|
|
| This HCL-BPO case study provides detail on how Aspect’s unified solution helped the company leverage virtualisation capabilities while reducing costs and improving contact centre manageability |
FCS Financial
|
|
| This FCS Financial case study provides details on how Aspect helped them achieve considerable results with Microsoft solutions. |
DISH Network
|
|
| This DISH Network case study provides detail on how the company has experienced real business results with Aspect's workforce optimization solutions. |
Brooks Health
|
|
| This Brooks Health case study provides detail on how Aspect's solutions with performance management scorecard consolidated business information from multiple data sources. |
Bank of Communications China
|
|
| This Bank of Communications China case study provides detail around how the company is driving business impact with Aspect's unified solutions. |
Atlantic Health
|
|
| This Atlantic Health case study provides detail on how Aspect helped the company establish a web-based portal and centralized data repository. |
Alberici Group
|
|
| This Alberici Group case study provides detail on how Aspect helped them experience a single system for managing accounts, contacts and sales opportunities. |
Virgin Atlantic
|
|
| This Virgin Atlantic case study provides detail on how the company has experienced significant results with Aspect's solutions. |
US Airways
|
|
| This US Airways case study provides detail on how Aspect helped the airline balance costs and service levels in a dynamic environment. |
