 Human Resources Information System (HRIS) Link
|
| 
 | The HRIS Link allows for quick and cost effective ways to integrate Aspect Workforce Management with Human Resource Information Systems (HR, Payroll and CRM systems). |
Aspect Compliance System
|
| 
| Aspect Compliance System establishes a complete and automated process for tracking schedule occurrences (Late & Absences). Based on configurable business rules the system determines ratings, warnings, disciplinary actions and more. |
Optimización de los Servicios Profesionales de Customer Contact Analytics de Aspect
|
| 
| La Optimización de Analíticas de Contacto de Aspect, le puede ayudar a madurar la información de su negocio y convertirla en conocimiento accionable que ayude a que su centro de contacto sea efectivo y productivo. |
Aspect Quality Management
|
| 
| Aspect Quality Management offers essential call logging (full-time recording), speech analytics, quality monitoring and agent coaching capabilities that help improve the quality of your customer interactions. |
Aspect Quality Management Helps Manage Sensitive Customer Data
|
| 
| Aspect Quality Management helps promote compliance with the PCI DSS requirements by securely recording, storing, and replaying customer interactions while at the same time improving the quality of those interactions. |
Aspect Contact
|
| 
| Aspect Contact es una solución multimedia para Centros de Contacto pequeños, medianos y para aquellas oficinas que brindan servicio a empleados y a clientes para ayudar maximizar la instalación de Microsoft Lync. |
Aspect Quality Management Speech Analytics
|
| 
| Aspect Quality Management offers integrated speech analytics enabling organizations to tap into their most underutilized and valuable asset – the voice of the customer. |
CommunityOne from Aspect
|
| 
| This data sheet discusses CommunityOne from Aspect, a CRM solution that is a single relationship platform ideal for a wide variety of campus departments. |
Unified Command and Control - Real-Time Reporting for Aspect Unified IP Advance List Management Contributor
|
| 
| The Aspect Unified IP - Advanced List Management Real-Time Contributor for Unified Command and Control Real-Time Reporting provides a comprehensive and feature rich view for outbound dialing operations. |
Aspect Unified IP - Essentials
|
| 
| Aspect Unified IP Essentials provides innovative integrations; transforming your corporate website into a Customer Contact Portal! Embedded value-add features enrich your customer's experience and differentiates you from the competition. |
Aspect Social Media Channel Integration Offering
|
| 
| This offering allows customers to bring the social dialogue into the contact center and apply Aspect’s sophisticated workflow rules, call center performance analytics, and workforce optimization capabilities to social media-based communications. |
Aspect Unified IP IVR Essentials
|
| 
| The Aspect Unified IP IVR Essentials allows for quick and cost effective methods to launch a variety of commonly used IVR applications built to lessen the impact on contact center staff. |
Aspect Unified IP SMS Hub
|
| 
| Aspect Unified IP SMS Hub allows your customers to SMS or Text their questions directly to your agents for immediate response. |
Aspect Workforce Management - Virtual Schedule Attendant
|
| 
| The Virtual Schedule Attendant provides the ability for employees to dial into the contact center to alert administrative and management staff of schedule affecting changes. |
Aspect Data Exchange System
|
| 
| Whether it is Inbound, Outbound, chat or email; Aspect captures detailed information providing the ability to track and measure key indicators to meet objectives. With this level of detail comes increased complexity to report, extract and utilize data. |
Aspect Notify
|
| 
| Aspect Notify provides the ability to be notified by email about critical issues in the contact center and flexible business rule-based notifications allow for quick reaction to ever changing environments. |
Aspect Unified IP for Unified Command and Control Reporting
|
| 
| The Aspect Unified IP Contributor for Unified Command and Control - Reporting (DataMart) provides Aspect customers a comprehensive and feature rich view into their Inbound and Outbound operations including data from Advanced List Management. |
Aspect de un Vistazo
|
| 
| Este documento ofrece una breve visión general de Aspecto e incluye información sobre su visión, liderazgo, proposición de valor, estrategia y diferenciación. |
Aspect Professional Services
|
| 
| Aspect Professional Services transforms contact center systems into high performing, next-generation customer contact solutions that increase enterprise-wide business value. |
Aspect Technical Services Overview Data Sheet
|
| 
| Learn about the Aspect Technical Services comprehensive approach to solution support that employs remote and onsite issue resolution along with proactive application updates to keep your systems running at peak performance. |
Aspect® Performance Management
|
| 
| Aspect Performance Management measures and communicates contact center results to continuously improve business processes by providing analytics tools and performance scorecards that automatically initiate alerts and actions without human interaction. |
Education Analytics Data Sheet
|
| 
| This data sheet discusses Education Analytics for Statewide Longitudinal Data Systems (SLDS) from Aspect. |
Comprehensive Contact Center Assessment
|
| 
| Identify how you can optimize your contact center for better business communications and customer relationships. |
Aspect Professional Services Social Media Channel Integration Data Sheet
|
| 
| With Social Media Channel Integration customers can capture, route and respond to relevant social media conversations with a measured, planned approach delivered via the contact center. Aspect supports virtually any social media monitoring environment. |
Microsoft Global Alliance Data Sheet
|
| 
| Discover how the multi-year strategic relationship between Aspect and Microsoft is delivering innovative customer contact solutions leveraging unified communications and collaboration technologies. |
Aspect Workforce Management - Empower
|
| 
| Fully integrated with Aspect Workforce Management, the Aspect Workforce Management - Empower enhancement package simplifies the processes of requesting, reviewing, and automatically approving schedule changes. |
Aspect Workforce Management Data Sheet
|
| 
| Staffing represents the majority of a contact center’s budget. Finding a way to be as efficient as possible with staff, without sacrificing customer service level or collections yields can be a real challenge. |
Aspect Unified IP 7 Features and Functionality
|
| 
| Aspect Unified IP 7, the platform that powers our unified communications applications for customer contact, combines key functional capabilities to deliver a next-generation platform for customer service, collections, sales and telemarketing processes. |
Aspect Unified IP Predictive Dialing Data Sheet
|
| 
| This data sheet provides information on the Aspect Unified IP - Predictive Dialing solution and how it enables organizations to effectively execute on their collections, sales and telemarketing, and proactive customer service campaigns. |
Aspect Unified IP and SIP-based voice over Internet Protocol (VoIP) Data Sheet
|
| 
| This data sheet provides information on the importance of delivering the capabilities that a contact center needs in a single, scalable SIP-based voice over Internet Protocol (VoIP) platform like Aspect Unified IP. |
