Streamlined Collections™ Video
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 | This video demonstrated how Streamlined Collections™, a unified communications application for the contact center, can automate early stage contact and provide a more efficient account targeting strategy to reduce delinquencies and write-offs. |
Optimized Collections™ Video
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| This video demonstrates how Optimized Collections™, a unified communications application for the contact center, can enhance calling strategies and help you apply the right resources at the right times to improve debtor contact productivity. |
Productive Workforce™ Video
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| This video demonstrates how Blended Interaction™, a unified communications application for the contact center, can help you enhance customer satisfaction and improve business results. |
Seamless Customer Service™ Video
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| Watch this video to learn about Seamless Customer Service™, a unified communications (UC) application for the contact center that unites inbound routing and voice portal capabilities to help organizations deliver the next generation of customer contact. |
Blended Interaction™ Video
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| This video demonstrates how Blended Interaction™, a unified communications application for the contact center, can help you enhance customer satisfaction and improve business results. |
Next-Generation Customer Contact Architecture Video
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| Support IT initiatives to lower costs, reduce complexity and gain greater business agility through standardization and the adoption of unified communications, collaboration and other Enterprise 2.0 technologies. |
The Next Generation of Customer Contact Video
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| Watch this video and learn how customer-centric organizations can deliver a next-generation experience by engaging customers in social and retail spaces, and enlisting support from key functional areas of the enterprise. |
Migration Pathway to Next-Generation Customer Contact Video
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| This video describes the migration pathway to the delivering next-generation customer contact customer while preserving your tried and true best practices. |
Automating Early Stage Collections Podcast
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| Serge Hyppolite, Director of Interaction Product Management at Aspect talks about how capabilities available in the company’s Streamlined Collections™ |
Enhancing Debtor Contact Productivity Podcast
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| This podcast provides information on Aspect's unified communications (UC) application for the contact center, Optimized Collections™. |
Adopting a Continuous Improvement Culture in the Contact Center Podcast
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| Brett Williams, Director of Product Management for the PerformanceEdge Group at Aspect, outlines the opportunities for organizations to improve contact center agent productivity for the contact center, Productive Workforce™. |
Improving First Call Resolution and Enhancing the Customer Experience Podcast
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| This podcast provides information on Aspect's unified communications (UC) application for the contact center, Seamless Customer Service™. |
